Application Design
 Workflow Analysis
Effective UI Design is dependent on discovering what people need to do and when they need to do it during the course of their job. The goal is to make sure that task flow is clearly represented in the application design and easy to follow/navigate.
User Analysis
Understanding what the user knows and what problems they have with the process is essential. With this information, we can ensure that the user receives the support and information they need in order to use the application effectively.
Content Analysis
Content analysis for user interface design is often overlooked or minimized. This effort can provide the information necessary to design the application in such a way as to minimize or eliminate the need for application training. The focus of performer-centered systems is to provide granular content to the user when they actually need that information.
User Interface Design
Integrating knowledge systems directly into the user's application is the surest method of enabling job competency while minimizing training needs. Performance centered design enables software designers to take advantage of the knowledge system that will in turn energize the user’s performance on the job.
EPSS Design
EPSS (Electronic Performance Support Systems) are systems that empower people by providing guidance and targeted content when people need it. They are best when tightly integrated with the application and job task flow. This ensures minimal disruption from the performers' job.
Web Site Design and Development
Business Purpose and Visitor Focus
In this stage the business purpose and the targeted web site visitor is defined. This information will be used to ensure that the focus of the design satisfies the intent of the Client.
Content Collection and Organization:
In this stage the text or content to be included in each section of the web site will be identified and organized into a hierarchical structure. This will provide an indication of the flow of information necessary for the web site.
General Navigation Design:
In this stage a navigation system will be designed that will enable web site visitors to find the information they desire with the minimum amount of effort. The output of this stage is a flowchart showing the navigation path through the website.
Graphic Treatment:
In this stage the overall graphic look and feel of the web site will be established. This includes global graphic elements such as background, font, menu graphics, and general layout of pages.
Content Graphic Generation:
In this stage any content specific graphics will be developed. These graphics are designed to support the specific message of the current page. They may be custom illustrations, photographs, or even stock art.
Assembly and Software Development:
In this stage, the components from Content, Navigation, Graphic Treatment, and Content Graphic stages are assembled and any necessary software code is written. The output of this stage is a “Beta” web site used for testing and review
Deployment, Quality Control, and Testing:
In this stage, the completed web site is tested for missing files, software bugs, and browser incompatibilities. The web site is uploaded to the final server where it will be served to the Internet community.
Instructional Design and Development
Needs Assessment
Any effective training system begins with an accurate assessment of the training need and work environment. This includes an understanding of the business goals for the training and the characteristics of the audience.
Task Analysis
Effective information systems depend on understanding how people do their jobs and how they use information in their the jobs. Task analysis enables the designer to target the content to the business and informational needs for each specific task in a person’s job.
Content Analysis
Content analysis is considered the core of instructional design by most training professionals. The careful organization and presentation of information and knowledge is essential to effective training systems.
Design
Instructional systems design finds the most effective method of organizing and chunking the information. The design also finds the most effective way to present the information to the learner building in the memory support and retention strategies necessary for the subject matter. Finally, during the design, we find a way to verify that the learner actually learned the material.
Development
Content can be created in any number of tools and using many different encoding methods. We have expertise with HTML, XML, JavaScript, ActionScript, PHP and Perl to ensure successful completion of the training system.
Content Update
Any effective training system must be designed so it can be easily updated and modified. Using modern CMI systems enable us to achieve the goals of SCORM, reusable and updatable content.
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