Instructional Design

Needs Assessment

Any effective training system begins with an accurate assessment of the training need and environment. This includes an understanding of the business goals for the training and the characteristics of the audience.

Task Analysis

Effective information systems depend on understanding how people do their jobs and how they use information in their the jobs. Task analysis enables the designer to target the content to the business and informational needs of the person and company.

Content Analysis

Content analysis is considered the core of instructional design by most training professionals. The careful organization and presentation of information and knowledge is essential to effective training systems.

Project Management

As with all development projects, project management is as important as exceptional design. A clear understanding of all phases of project development is an essential aspect of successful training systems.

Instructional Development

Content Creation

Content can be created in any number of tools and using many different encoding methods. We have expertise with HTML, XML, JavaScript, ActionScript, PHP and Perl to ensure successful completion of the training system.

Content Update

Any effective training system must be designed so it can be easily updated and modified. Using modern CMI systems enable us to achieve the goals of SCORM, reusable and updatable content.

Project Management

Once the training project enters the development stage, it is essential that an effective project manager keep all the human and media resources working together effectively. The manager must also ensure that quality control systems are working properly during the duration of the project.

Performance Centered Design

Workflow Analysis

Performance centered design is dependent on discovering what people need to know and when they need to know it during the course of their job. The goal is to make sure that the information is available at the time of need. This contrasts strongly with traditional systems that either deliver the information weeks before the need, as in traditional training; or after the need has occurred, as in most help systems.

Content Analysis

Content analysis for EPSS and performance centered user interface design is different from training content analysis. It demands a much more granular approach to the content that will be integrated into the delivery system. The focus of performer centered systems is to provide granular content to the user only when they actually need that information.

EPSS Design

EPSS (Electronic Performance Support Systems) are systems that empower people by providing guidance and targeted content when people need it. They are best when tightly integrated with the application and job task flow. This ensures minimal disruption from the performers' job.

User Interface Design Specifications

Integrating knowledge systems directly into the user's application is the surest method of enabling job competency. Performance centered design enables software designers to take advantage of the knowledge system that will in turn energize the user’s performance on the job.