Terms and Conditions

Checks, Visa™, and MasterCard™ are the only acceptable payment options.

How to Purchase

For general information please call Ross Neder at (928) 635-3032. Since all orders are custom made you can expect several to many weeks of process time. Please limit your call to normal business hours Arizona Time, Monday through Friday only. If a person does not answer, feel free to leave a message, one of us will return your call ASAP.

Initial contact can also be completed electronically by sending an e-mail to . E-mail orders will be finalized via a phone call or a written letter.

Shipping Process

All glass is insured and packed in huge cardboard boxes. Shipping cost is determined via the FedEx Freight website and calculated according to your location. There will be an additional cost assessed for international, Alaska, or Hawaii addresses. There is also an additional cost if the shipper determines that the delivery address was a residential versus true business address. Initially we will verbally detail the colors, shape, quantity and size of the order and provide an expected shipping date. There will never be any automated response due to the nature of these custom-made pieces as well as the limited quantity of production. Digital pictures will be e-mailed prior to shipment for final approval. This is a very important step for you to check color, shape and overall appearance.

Cancellation and Returns

There will be no fees or penalties levied for an order cancellation up until the point it's shipped. A return policy is available for reasonable differences for 5 days; thereafter returns will be accepted only for defective merchandise. You must keep the shipping box/es until you make your final decision regarding acceptance. You will be responsible for the cost of return shipping and insurance if you are unhappy with the piece/s. Once the piece is returned in good shape a full refund will be credited back to your original credit card account or a check issued and return mailed. Clearly it is very important to KEEP THE BOXES until you are sure return shipping isn't necessary. If the piece is damaged in return shipment, the claims department will determine the responsibility for the damage. If they deem themselves responsible for the damage, a full refund will be applied to your account. If they deem the return shipper (you) as faulty, you will be responsible for the damages. This policy is instituted since the merchandise is always carefully packed and is nearly impervious to damage from light trucking. We have filed virtually no claims for broken glass in the last five years.